Shipping policy

Delivery Charges

All prices on our website are exclusive of delivery charges, unless otherwise stated, and will be added to the price of the products at the time of checkout.

Delivery Schedule

We will try our best to dispatch and deliver your product as early as possible but Delivery times for some products can vary. We will contact you regarding your delivery to confirm a date. It can take from 5 days to 4 weeks to deliver your product. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however caused. Time shall not be of the essence of the contract.
Goods can only be delivered to the customer’s delivery address (they cannot be left with a neighbor or anywhere other than the delivery address given at the time of purchase) and must be checked and signed for. The Carrier may also ask to see identification before leaving the goods, (to protect us from any type Credit Card fraud).
Standard Pallet Delivery for bathtubs/bigger items is a road side one man service, and assistance may be required from the customer. When goods are offered for delivery by us, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law. You are responsible for providing, free of charge, the labor required to unload and stack your goods. we advise you to arrange 2 able men for bathtubs and other heavy products. Our delivery drivers and any other accompanying person(if any) are not authorized to enter your premises. We strongly recommend you do not book any installers until the goods have been received by you. We will not be liable for costs you incur due to non-delivery/ late delivery of goods or your engagement of fitters and traders.
Note: – If you fail to accept delivery of goods on the date of delivery or fail to give us sufficient / specific delivery instructions for any reason for the date agreed for delivery, then we reserve the right to charge you delivery charges paid by us to our delivery company even if we have offered you free delivery.